Flight For Sure: Terms & Conditions
Flightforsure.com was designed to be safe, user friendly and helpful to the travellers. Kindly read the terms and conditions stated below to understand more about the website and our responsibilities along with those of the user. If you wish to disagree to the provisions of the website, kindly abstain from using it.
The website aims at mainly providing travel solutions to the citizens of North America.
General Terms and Conditions
General Terms and Conditions
The website offers extensive information related to travel for you that is, our customer. It has information about tour packages, holiday destinations and travel providers along with cruise and flight details as well as airfares. It also has necessary details for travellers about foreign currency and insurance.
We get this information from third party sources like hotels, airlines, tour operators and transport providers. We take the necessary care to ensure that the information is accurate and updated. However, we are unable to assure you of the accuracy of the information or that it is currently updated.
As a traveller, you must be aware and understand the legal requirements that are applicable to travel including passport, health and visa requirements. We shall help you with regard to this, both through the website and also with live support. However, the ultimate responsibility to obtain the data and comply with any and all visa, passport, health and other requirements remain only with you.
We try to give you the latest information that is available with regards to flight schedules, prices, travel packages and travel destinations. However, users must understand that the information on the website is subject to change without any prior notice. Also, travel services, packages and products mentioned on the website are subject to availability.
Baggage Policy: Every airline has its own specific policies with regards to baggage fees, allowances and restrictions. These policies vary from airline to airline and can change at any time. We strive to display the current baggage fee details on the website. However, the accuracy of the same if not guaranteed. Ultimately, you are responsible for the verification of the baggage policies of the airline and the fee before the departure. Also, understand that the baggage fee is not included in the cost of the trip.
Schedule change: Changes in the flight schedules along with flight cancellations can occur for a variety of reasons like mechanical problems, bad weather, civil unrest and crew issues. When this occurs, we try our best to inform the customers of the changes in their itinerary by email or by phone. For the same reason, we suggest that you contact the airline by telephone or check the status of the flight online 24 hours before the scheduled departure time.
In case of cancellation of the flight, kindly call us on 1-315-925-4786. We will co-ordinate with the airline on your behalf to find out the availability of options and find a solution for you. However, in case you do not find out about the cancellation before you reach the airport or are in between two flights, we suggest that you contact the airline staff directly to solve the problem. Please note, in a few cases like during bad weather, the options might be limited.
The prices shown on the website are subject to change at any time without any prior notice. The airfare is guaranteed only when the purchase has been completed and the tickets are issued. The airlines and other travel suppliers might change the prices without any notice.
In case a price increase occurs after you have made a reservation that affects your package, we will inform you of the price increase before taking any further action. However, no increase in price will affect your travel package once the reservation has been confirmed.
The reservations are all non refundable unless mentioned otherwise. If you find that you need to cancel a reservation for any reason, kindly contact us. We shall try our best to help you with the process. However, please know that even if the cancellation is allowed and your reservation is refundable, a cancellation fee of $ 150 per passenger for international flights, $ 125 for trans- border flights between the USA and Canada and $ 75 for domestic flights are applicable. There may also be an additional fee that is applicable by a third party supplier of hotels, airlines, cruise lines etc. included in the reservation.
Please note that once a reservation has been made, name changes are not allowed. If you find the need to change or correct the spelling of a name after a reservation is made, you need to cancel the original reservation, if allowed and then make a new reservation with a new flight. The rate applicable will be the then current rate and the spelling needs to be correct. Fees and penalties may be applicable in such a case. Therefore, it is necessary and is your responsibility to verify the spelling of the names of all the passengers before you make your reservation.
The rate that is applicable on the date of issuance of the ticket is only valid for a ticket that is used fully and in the sequential order of flight segments on the dates that are indicated. If the ticket is not used properly, it may become void and end up in cancellation of the entire trip.
Pricing is displayed in Canadian and/ or USA currency.
The FlightForSure purchase guarantee feature cannot be credited or removed once the reservation has been submitted.
Payment and flight information and confirmation
Some credit card companies and banks charge a fee for international transactions. They will be visible on the bank or credit card statements as a foreign or international transaction fee. For example, if you make a travel reservation on the website from outside the United States with a U.S. credit card, the bank may convert the payment amount to the local currency and then charge you an additional fee for the conversion. The amount of the charge that appears on the bank or credit card statement might be in local currency and different from the purchase amount that is shown on the billing summary page for booking.
Additionally, a foreign transaction fee might be assessed if the bank that issued the credit card is found outside the United States. Booking international travel through the website might be considered an international transaction by the credit card company or the bank since FlightForSure may pass the payment to the international travel supplier.
The bank or the credit card company decides the currency exchange rate and the amount of the foreign transaction fee on the day the transaction is processed. Please get in touch with the credit card company or the bank in case of any query about the fees or the exchange rate that is applicable to the transaction.
Booking notification: Once the purchase has been made, you will get an email with the subject ‘Booking Notification’. The booking may provide you with a confirmation number before a ticket has been issued. In this case, the booking process has not been completed and the fare could change until a ticket is issued.
Once the ticket has been issued, you shall receive an e- ticket. We suggest that you re- confirm the flight reservation 24 hours before departure time with the airline for a domestic flight and 72 hours before departure time for international flights.
Special request : seats, meals and frequent flyer
Please understand that requesting specific meals, seats, frequent flyers etc. are only requests. The airline carried a right to make revisions to the seat allocation without notifying. The requests must be confirmed with the airline and we cannot assure that passengers will be allotted the seats they have asked for. Also, we are unable to promise that the frequent flyer/ meal/ other special requests shall be confirmed by the airline in question. Please make sure that you contact the airline that you have booked with in order to confirm the requests that have been make. Please click here to find the contact information of the airlines that are our partners.
Suitability of travel products and services
We offer a variety of travel services and products on our websites for our customers. However, we do not stand for or guarantee that any of the travel services and products is proper or suitable for you.
We shall be released from any claim relative to the travel services or products that are mentioned on the website, including but not limited to the claim that the travel services and products were or are not appropriate for you.
We offer ‘specials’ on the website on a regular basis. This section is applicable to the specials that we give on the website. The terms and conditions that are mentioned out above are applicable to specials that we offer on the website.
The specials are on offer only for a limited time. You can contact us if necessary to determine a special that is shown on the website is still available.
Certain terms and conditions are applicable to any special that is seen on the website. You can contact us or the third party provider of the special to know more about the terms and conditions that are applicable to the special, if any and how they may affect you.
The payment for a special that you book with us is due within 72 hours of the confirmation unless agreed by us in writing. In case the payment for the special is not received within the set time period, the booking may be cancelled. We do not accept responsibility for any losses that you face in case of a cancellation for non payment within the specified time frame.
The website along with the software, design, text, layout, content and graphics is licensed or owned by us or by the respective owners. The material is safeguarded by the Canadian and the International Intellectual property laws.
As a user or visitor of the website, you can use, view or electronically copy the content and the pages of the website through the ordinary and usual use of a web browser.
Any other use of the website and its contents like selling, copying, modifying, distributing, re- using, transmitting, publishing or re- posting is not allowed and is strictly prohibited without the written permission of the owner or owners of the material.
The unauthorised usage of the website and its contents will breach the agreement and may void your permission to using the website. It could also violate copyright and other laws.
Specific trademarks, business names, service marks, logos, company names, presentation techniques and trade names that are found on the website are owned by us or by our licensors. We own the trademark, ‘FlightForSure’ in particular and anybody else does not have the license, permission or right to use any of these.
As a user or a visitor of the website, you are needed to use it in a co-operative and responsible way.
You must not:
• Use any kind of spider, robot, scraper or other kinds of automated means or comparable manual process to monitor, copy or access any of the information or the content on the website without prior written consent
• Make any false, fraudulent or speculative enquiries, reservations or bookings in expectation of demand
• Make any kind of reservation, request or booking through the website without fully intending to use the booking, request or reservation for legal travel purposes
• Enter or place false, incorrect or misleading information on the website
• Use another person’s user ID, password or name to make reservations, inquiries or bookings on the website without that person’s prior permission
• Use the website while acting or impersonating as another person
• Transmit or post on the website any defamatory, unlawful, threatening, indecent, obscene, pornographic or inflammatory images or material or any other matter that can cause criminal or civil proceedings
• Use the website or access it in any manner in our opinion, can impede, impair or otherwise negatively affect the proper performance or functioning of the website and the systems or can negatively affect the other visitors to the users of the website
• Hinder or tamper with the operation of the website or make unauthorised changes to the website
• Intentionally transmit any malware, virus or any other disabling software or feature through or to the website
• Delete information from the website without permission from us
• Frame or cache the website as a part of another website for advantage or commercial use
• Breach the rights of the third party (inclusive of rights in contract or intellectual property along with obligations of non disclosure or confidentiality) or to breach any relevant laws in usage or to explore the website
• Mask or disguise the origin device or/ and IP address information of the data that was being transferred through the website
• Intentionally allow or give permission to another person to do any of the actions listed above
We hold the right to terminate or restrict your access to all or any of the components and features of the website if we feel that you have violated or are violating the listed prohibitions. In case of such a termination or restriction, you must immediately cease the prohibited use of the website. Trying to access or make use of the website in violation of the termination or restriction will be an act of trespass. We shall pursue legal action to the maximum possible extend against anyone who we feel is in breach of the mentioned prohibitions or is committing trespass on the website. We maintain the right to do this.
You declare and confirm the following:
You have reached the age of majority and are thus old enough to make legal use of the website and enter legal contractual obligations
You are responsible (financially and in other ways) to use the website and also the users to whom you have given the user ID and password to access the website
The information that is provided on or through the website is accurate, correct, not deceptive, not misleading and is not likely to deceive or mislead others.
You agree to hold harmless both the company as well as the employees, officers and agents of the company against any claims, damages, losses, expenses or costs that arise from all or any of the following:
• Violation by you of the Terms and Conditions
• Any omission or action by you or by an agent, officer or employee of the company
Any demand, legal proceeding, claim or cause of action by a third party against us or our employees, officers or agents that arose by an omission by you personally or by an employee, officer or agent of your company
While providing us with travel related services and products, we as well as our third party providers of the services and products might reveal personal information about you to the others to help set up the travel package. For example, your data might be revealed by us to hotels, airlines or car rental companies to complete the travel arrangements.
Separately, we may reveal aggregated data about users and their statistics from the website and also aggregated information about the trading and sales patterns to others in the regular course of the business.
The website and all the content is provided for your usage as it is and is not charged. We do not give any guarantees or representations with respect to the content, the website or the services and products offered, made available or offered on or through the website. Also, we do not guarantee or represent the content of the website and its authenticity, accuracy or that it does not infringe the rights of others.
We disclaim all the implied guarantees and representations to the maximum extent permitted by law including implied warranties that the services and products sold, offered and provided through the website are of merchantable quality, comply with the descriptions and samples shown and are fit for any purpose.
We do not represent or warrant a website, the server on which it resides or the services and products offered, provided or sold on the website are or will be free of defects, errors, malicious software or viruses.
We have tried to make the website safe and secure for use and will try to continue to do so. Security measures have been implemented by us for the same. However, because of the proliferation of malware, viruses and other malicious software present on the internet, we cannot and do not guarantee or represent that the website will be or is secure.
The ability to use or access the website through the Internet depends on factors over which we may have no control. Hence, we do not or cannot guarantee or assure that you can access the website at any time that you want, or that access to the website will be timely or uninterrupted.
If you are not able to access the website or if the website fails to operate properly, and if you face any damage or loss as a result, the sole solution is the refund of the money that is paid to us to use the website.
Our aim through the website is to help you make travel arrangements like place reservations and process payments. The travel related services and products offered, sold or promoted through the websites are offered by third party parties. We are acting as an agent for the third party providers. As such, your legal relationship with respect to the services and products is with the actual providers of the services and products and not with us. Therefore, we are released from all claims, liabilities, costs, damages and expenses to the extent permitted by law arising from the failure to provide and also the non use or use or the third party travel services and products. This includes indirect, direct, consequential, special loss or damage, either in negligence or otherwise.
Neither we nor any of the officers, agents, employees, shareholders or other representatives is liable in damages or otherwise to the maximum extent permissible by law with regards to your use or inability to use or access the website or your purchase and usage of any services and products promoted, offered or sold through the website.
The limitation of liability is applicable to all damages of any kind inclusive of direct, compensatory, special, indirect or consequential damages; loss of income, data, profit; loss of or damage to personal injury, property and claims of third parties.
If any warranties that are implied by law are not excluded then our liability for breach of such warranties is limited at our end to:
1. In case of products, the replacement of the products or the supply or equivalent products, or the payment of the cost of replacing the products or acquisition of equivalent products
2. In case of services: the provision of the services again or the payment of the cost of having the services provided again.
You can continue communication with us through the website. It also lists the different ways in which you can communicate with us.
We do not accept any information that is proprietary or confidential, other than to make travel reservations or arrangements. Also understand that this is a policy.
In case of a concern about the confidentiality of information from your end being compromised, do not transmit the information to us through the website, rather email or mail the information to us instead.
Also note, that any suggestions or ideas that you can send or reveal to us through the website or otherwise are ours to use or reveal without restriction or limitation, even if you have marked the information as proprietary or confidential or if you include statements that are in contrast to these Terms and Conditions.
We may connect our website to the other websites on the internet. We do this only for your convenience as you explore the various travel options online. However, the inclusion of the links does not indicate that we promote the website or the business to which we have associated. Also, we do have not verified the content of a website that we are linked to and we do not bear any responsibility at all for the content of the linked website. If you incur any damage or loss from visiting or doing business with any linked website or business, we are not liable for damage or loss.
We could amend the Terms and Conditions at any time without prior notice to you except if specified otherwise. We will post the amended Terms and Conditions on the website, and they will be applicable immediately on being posted on the website.
We hold the right to immediately terminate this agreement along with any other agreement between us and you if you breach the Terms and Conditions.
No joint venture, partnership, franchisor- franchisee or employer- employee relationship exists between us and you, nor is the relationship created between us and you by the Terms and Conditions or by the Agreement with you.
The notices to us must be provided by you through email on email@example.com, unless specified otherwise and except as needed by law.
Notices from us will be provided to you by email on the address given by you to us.
Notice emailed will be deemed to be received by the receiving party 24 hours after sending the email, unless the sending party gets an electronic notification that the receiving email address is invalid or otherwise that the email was not delivered to or received by the recipient party.
If any legal dispute arises concerning the application or interpretation of the Terms and Conditions or/ and this agreement, or should any legal conflict arise because of the use of the website, we will choose the applicable legal jurisdiction and place in our sole discretion.
If the Terms and Conditions is found by a legal authority or a court as unenforceable or invalid, the unenforceable or invalid provisions will be taken. The rest of the terms and conditions will stay in effect and in full force.
The headings used in the Terms and Conditions are only for the purpose of reference.
If we do not take any action in response to a violation by you or by others of more than one of the Terms and Conditions that inaction will not constitute a waiver of the violated terms and conditions and will not impair the right to take action in response to the similar or subsequent violations.
In the agreement, the website includes any email bulletins or other content that is provided to you through the website or otherwise is initiated from the specific website.