We at FlightForSure ensure that our customers enjoy complete privacy. For us, maintaining the privacy of your information is a number one priority. For the same reason, we have established practices and procedures for handling information that we believe give you the highest level and best practices of the organisations doing business on the internet. These also comply with applicable rules and regulations.
FlightForSure will not take personal information or personally identifiable information like the name, mailing address, email and telephone number without your prior permission and knowledge.
FlightForSure will not reveal your personal details to a third party unless you give us the permission to do so, or unless it is necessary by law to do so.
FlightForSure will allow you to remove, view or change the Personal Information or any other information that is related with your registration as a user of the website.
FlightForSure will take the necessary steps to protect the privacy, confidentiality and security of all the personal information that we collect from you.
Regarding Website Content
You can visit and explore the website without revealing the identity or giving any Personal Details.
We automatically collect usage data when people visit the website. However, this information is anonymous and is not associated with the visitors personally. We use the data to better understand how the visitors explore the website, frequency of their visits to the website, how many visitors arrive, what pages they visit on the website, how long do they stay on those and the Internet Protocol or IP addresses from which they visit the website.
This kind of usage information is regularly collected by the Internet server software for many websites and is a common practice. And again, the information that is received is anonymous.
FlightForSure makes use of the data to improve the content of the website, stability and performance so as to give you a better experience on any future visits to the website.
Cookies and Pixel Tagging
When you visit the website or any other website that we advertise on, our computers and those of the third party advertisers that we associate with might try to place a cookie or a pixel tag on the computer that you are making use of to access the websites.
Pixel Tags and cookies are small computer files, i.e. computer software that a website saves to the computer by way of the web browser. Your computer will then send the software back to the originating website each time you make a request on that website.
The software makes personalizing the internet usage possible. It collects data on your usage of a website that will then help us personalize and improve your experience online. Please understand that the data on your use of a website might be linked to the Personal Information that your give when you register on the website.
Most of the Internet Browsers automatically accept cookies. However, you could instruct the browser to either prompt you before accepting cookies or to stop accepting cookies altogether from the websites that you visit.
Please be careful that if you choose not to accept cookies or similar software from our website, you may be unable to use some of the features on our website or your use of them may be impaired.
To get to know more about the use of pixel tags, cookies and similar software, the information gathering practices of our network advertising partners and about opting out of accepting cookies, please visit http://networkadvertising.org.
FlightForSure may at any point, without prior notice host a third party advertiser on the website. “Third Party Advertisers” are marketing companies that advertise on the internet. These may use pixel tags, cookies or/ and any other similar software to collect information about the ads that you see online, subjects you show interest in or your browsing history. The advertisers might use the information about the visits to our website and other websites to give you ads with services or products that you might be interested in.
FlightForSure will not and does not share any of your personal information with these advertisers unless you specify permission to do so. This permission will be separate from any other permission that you give us when you register on the website.
We collect Personal Information that you voluntarily provide to us about you when you register on our website with us. This personal information is important for us to be able to give you services and products that offered on our website and this information includes your name, email address, telephone numbers and mailing address.
FlightForSure creates a ‘Traveller Profile’ about you when you register on the website. This Traveller Profile includes your personal data along with any other information that you willingly share with us. We will also add to your Traveller Profile information that we collect about you regarding how you use our website. Also, we may include information that we receive from outside sources about you like itineraries and e-tickets from the airlines that you have used.
We collect and make use of this information to help us maximize our services to you and to ensure that you have the best possible user experience. For example, we make use of the information collected in your Traveller Profile to personalize the services that we provide you with, to let you know about new features and special discounts and to find out more about your travel plans. Also, we try to better align the various features of our website to enhance your use of the website.
When you register on the website, you are given the option to either opt out or receive promotions, advertisements and updates by email.
We also offer two types of emails, 1. Our monthly newsletter, to give you information and useful tips with respect to contests, flight specials and other interesting travel opportunities that are available on the website or through our travel partners; 2. Update emails that feature the latest flight specials, promotions along with other unique travel opportunities that are available on our website or through advertisers or our travel partners. Please inform us about which of these emails would you like to receive.
We encourage you to read this emails to further accessorise your travel experience with us and to help us to better meet your travel requirements and vacation needs. If you opt out from receiving these emails, we will use the information that you provide us with about your travel preferences and interests to send you updates and customized promotions that are included in the recommended travel specials.
We make use of a variety of methods to send these emails to customers including a marketing company and an email delivery. Cookies and pixel tags might be used in the email messages along with our website to help us understand how visitors are using the website and to measure the success of the marketing methods.
Online Contests and Surveys
In our constant effort to improve our services, we value feedback and comments from our customers. We may invite you from time to time as a registered user of the website to participate in online surveys. This participation is optional and the choice to do so or not to, is completely yours. Also, whenever you buy or book any travel related products or services through the website, the Travel Consultant allotted to you may ask you to give us feedback on your experience.
The participation in these surveys is anonymous unless we inform you otherwise.
Sponsor contests from time to time offer you an opportunity to win travel related prizes. At times, participation in the contests includes completing an online survey. It is your choice, whether or not you want to participate in these contests.
In case you decide to participate in any one or more of the contests, you must provide us with some Personal Information like your full name, email address and mailing address. We will make use of this personal information to inform you in case you win a contest.
Payment Information and Travel History
Registering on our website allows you to buy reserve and book travel related accommodations, products and services on and through the website. To register, you need to provide us with payment information like your credit card number, cardholders name, expiry date and billing address along with your personal information. We will add this information to the Traveller Profile that is mentioned above in the Policy.
We will maintain a record of your reservations, bookings and purchases of travel related services, products and accommodations in the Traveller Profile, unless you decide to edit the Traveller Profile otherwise as mentioned in the Policy (Removing or changing personal or other information).
Itinerary Changes and Travel Alerts
When you reserve, book or buy travel related services or products through the website, you are given the option to receive or have others receive, alerts and updates about your travel arrangements like changes in airport gate allotments or delays in arrivals or departures. We call this a ‘Travel Alert and Travel Itinerary’.
A Travel Itinerary and Travel Alert can be sent to you or to anyone else that you decide by email, pager, telephone, text message or any other form of wireless communication.
If you choose to have a Travel Itinerary and Travel Alert sent to anyone other than you, we need to collect Personal Information about that person to send a Travel Itinerary & Travel Alert to the same person like the person’s name, email address and phone number. You will need to get the mentioned person’s consent prior to disclosing their Personal Information for the same purpose.
Sharing of Personal Information
We only share your Personal Information in the ordinary course of our business with travel providers with whom you make bookings through our website. For example, if you buy an airline ticket, book a hotel room or rent a car on our website, we will provide the airline, hotel or car Rental Company with your Personal Information that is needed to complete your order.
We take care to ensure that the travel providers will protect your Personal Information like we do. We are serious about the security of the Personal Information and we insist that they do so as well.
Similarly, we work with and hire several outside companies to perform some of the functions that are needed to operate our work like delivering tickets, processing credit cards and shipping items. Just as with travel providers that are mentioned above, we share with these outside companies only the Personal Information that is needed to process your order. These companies have agreed not to reveal or use any of the Personal Information provided for any other purpose.
Other than as mentioned in the policy, we do not reveal any Personal Information that we collect from you to others without your prior permission except in certain unique and unusual situations:
1. To protect ourselves from any liability.
2. To protect the security of the website.
3. If we believe that the law requires it.
4. To respond to judicial order or for a legal process.
5. If needed by government security regulations.
6. With regards to the sale of the company or the business.
Customers will be notified in case any such disclosure is being made.
While booking your travel, you can make a request for a special meal or food item with respect to dietary restrictions or religious faiths. However, please keep in mind that when this is done, certain health related information or religious information will be revealed to the travel provider received your request. Therefore, when the special meal or food item is requested, your permission is considered granted to forward the request to the travel provider along with certain information about your health conditions and religious belief.
Also, travellers to or from the United States might have the personal information noted by the U.S. Department of Homeland Security, which may save it for around 50 years. Also, this information can be revealed to other departments and agencies of the U.S. Government.
You may reserve travel accommodations or services for corporate travel reasons through the website. Kindly inform us during the purchase that it is for corporate travel purposes. This can be done by either specifying in the booking path that the purchase is for corporate travel or by specifying that the credit card you are using is a corporate credit card.
We will give your corporation the necessary Personal Information to track the corporate travel that has been purchased through the website if;
1. You or someone acting on your behalf make a purchase of travel accommodations or services through the website.
2. You or someone on your behalf informs us that the booking is for corporate travel purposes as mentioned above.
3. We have an agreement in place with the corporation to provide it with information on the reservation of travel accommodation or services by the employees.
You may reserve, purchase or book travel services and accommodation for other people with the use of your Traveller Profile. If you do so, we will collect some Personal Information about the other people and we will retain the other people’s Personal Information in the same Traveller Profile.
Kindly ensure that you have the prior content of the person to reveal their Personal Information to us for the mentioned reason.
Links to Other Sites
The website consists of links to other websites on the Internet. When you click on any of the links, the web browser leaves the website and opens up the website to where the link connects. We do not have control over the linked website and are not responsible for the functions, contents or links.
Removing or Changing Personal Information or any other information
We value the trust that you have in us when you give us your Personal Information along with any other information. We protect that trust and constantly try to be worthy of it. Hence, we allow you maximum control as possible over the Personal Information and other information that we have about you.
By contacting your Travel Consultant, you can do the following:
- View the Personal Information and other information in the Traveller Profile
- Change the password for the account
- Correct, change or update the Personal Information and other data in the Traveller Profile
- Change the preferences that are associated with your account
- Edit or remove all or some of the Personal Information and other information in the Traveller Profile.
If you request removal of all the Personal Information along with other information in the Traveller Profile, we will promptly do so. However, please know that if you do so, you will be unable to make use of our services unless a fresh registration is made.
You may also request to have all the travel records removed from our system. We will then do this within seven months of getting the request. The mentioned time frame is needed to ensure that travel arrangements made using the website are accounted for properly and allow for the dismissal of the data backup system.
You will not have to ability to change, remove or view the Traveller Profile session data or/and information that has been collected from third parties. To do this, you need to make the required arrangements with the third parties.
We may be unable to honour your request to remove the Personal Information or travel history if we are legally obligated to retain the records or the information. For example, some records like taxation and other financial records are legally needed to be retained for about 7 years and we have to oblige.
Notification of Changes
We may make changes to the Policy on a regular basis.
If any material changes are made to the Policy (e.g. a change with regards to disclosure of Personal Information), we will either:
1. Put the notice of change on the website
2. Notify you of the change through email to the address provided by us
3. Display notice of the change on a pop up screen on the website. Whatever method we decide to employ, we will do it at least thirty days before the change is brought about.
Also, if any other significant changes are made to the Policy, we will just post notice of the change on the website, and we will do so at least thirty days before the change is brought about.
If you disagree with any of the intended changes and are unwilling to accept the changes, you may, as mentioned in the preceding section (Changing or removing personal data or any other information), request that we withdraw your personal information and/ or any other information from the records.
Combined Non- Personal Information
We may combine anonymous information you and any other users provide to the website when you register on the website with data about how you and the others make use of the website. We may then use this combined information to describe the user base to potential, advertisers, investors and others. The information is given without referring to any particular user and no personal data is revealed.
We may use the data we collect from your travel choices and experiences to make travel suggestions to the other users of the website (without sharing or disclosing any of your Personal Data). For example, if we find that you and the other users of the website had a satisfying experience at a particular hotel in a specific city, we might then suggest the hotel to the other users of the website who will travel to the same city.
We might share aggregated statistical information about users of the website and buyers of specific products and services on the website with our partners, vendors and other outside companies. The statistical data is not linked to any Personal Information that can identify you as a person.
How We Protect Your Information
We are fully committed to protect of your information and keeping it secure. To help us safeguard the same, we employ security technology professionals and have deployed a full variety of leading- edge security technology. Specifically the information is secured from illegal access through the internet through leading firewall technology, alarm systems and Virtual Private Networks.
Additionally, we and our associates protect the link between your computer and our server from eavesdropping through industry- standard encryption technology also known as Secure Socket Layer or SSL. Depending on the browser, the SSL will have encryption keys of up to 128 bits.
We constantly evaluate new strategies and technologies to protect the confidential information to make sure that the data handling practices remain in accordance with the best in the industry and the frontrunners on the Internet at all times. This helps us to give the users complete privacy and integrity of data.
Children and Minors
Minors and children (persons below the age of 18) are not allowed to register on the website or make use of any products and services on and through the website.
Many of our team members are parents and so we believe that parents must play a vital role in the online activities of the children and keep a track of the activities to make sure that the websites visited respect the privacy of minors and children.