Flight For Sure

Ask Billing Questions


Why do I have multiple charges on my credit card from Flightforsure.com?

This occurs when multiple airlines or passengers are booked in a reservation. You will see a charge for each ticket processed separately. Any service fees, taxes or additional services may also show as separate charges with the description of flightforsure.com . When added together these charges should total the amount you were quoted.


Why do I have duplicate charges for the same trip on my credit card?

If you are certain there are posted duplicate charges from Flightforsure.com, please contact the Billing Department for assistance at 1-315-925-4786.

 

Why was I charged more than quoted?

Confirm with your bank whether the charges in question have posted or are pending to your account. At the time of reservation a "pending charge" is placed on your account for the full amount. The bank/credit card company then puts a "hold" on that dollar amount, until the transaction either posts or is cleared. With a successful transaction, the charge will typically post to the account within 2-3 business days, at that time the money will be deducted from your account, and the "hold" will be released. At times the "pending hold" can show on your account after the charge has posted. Please allow time for the "pending hold" to return to your available credit. Each bank/credit card company has their own time lines to release pending transactions.

Your initial quote may not include seat charges, insurance or any additional services requested. These services are charged at the time they are selected and will increase the total cost of your trip.


I do not recognize the charges on my bank statement?

Charge descriptions can vary depending on the type of reservation you have booked.


I used the wrong credit card to pay for my reservation. Can I change it?

Once the transaction has been charged, it is not possible for the credit card to be switched.


Why is there an international/foreign transaction fee on my credit card statement?

Some banks and credit cards may impose a fee for international transactions if you are making a booking from outside the U.S.. Your bank may convert the payment amount to your local currency and charge you a fee. The exchange rate and foreign transaction fee is determined by your bank on the day the transaction is processed by them.


What are the credit card transaction and currency conversion fees?

Unless otherwise specified, all prices are displayed and quoted in U.S. dollars (USD) and all charges made are in U.S. dollars (USD). If you are using a non-U.S. credit card, you should check with your bank for details on currency conversion charges. Your non U.S. credit card may charge you a fee for processing purchases made in U.S. dollars.


The billing address for my credit card is outside the U.S. or Canada. Can I book with you?

We currently process reservations for customers with billing addresses in 98 countries worldwide. When adding your credit card details for payment, choose "Other Countries" and select your country from the list. If your country is not listed call Customer Service 1-315-925-4786 to see if alternate payment options are available.


I have a pending charge on my credit card for a transaction I cancelled . When will the hold for this amount be

Generally, we are able to release authorization codes directly with your bank if the transaction was made and cancelled on the same calendar day. There are some exceptions to this depending on your financial institution and the type of ticket that was purchased.


I cancelled my booking the same day I made it. When will the charges be credited?

When a reservation is cancelled the same day it was booked, funds for the airline portion are not collected. Any pending charges you may have seen would have been a "pending hold" for verification. These funds will return to your available credit and will not reflect as a refund. This process normally takes from 3-7 business days, depending on your banking institutions procedures. Please note: Some prepaid credit card companies will hold pending authorizations for up to 30 days.

*Flight For Sure guards your privacy and security. All prices shown are for round trip tickets. Prices include all taxes such as fuel surcharges, government taxes, ad valorem and Flight For Sure service fees. Extra $15 USD savings is applicable on Flight For Sure Service Fees only. All promotions or discounts may be replaced with new promotions at various times. Upto 40-60% discounts are based on Major Airlines International "Y" class Published Airfares only. Prices are based on advance purchase, Certain stay at the traveler's destination may be required. Displayed fares are based on historical data, are subject to change and cannot be guaranteed at the time of booking. The Discount offer is applicable on phone bookings.

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